• Application Deadline:
• Position: Head, Network NQoS & Support


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 12 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary

• Coordinate and manage the tracking of key network performance indicators, information and statistics to ensure network quality at all times.


• Facilitate the implementation of a total quality assurance tool/methodology to ensure adherence to international standards and guiding policies and procedures.


• Represents 9mobile technical team during NCC meetings & projects in addition to review 9mobile submissions to NCC.


• Detect and report any bottlenecks in the network due to capacity shortages or other reasons.

Principal Functions

Tactical:

• Assist in the definition of the division's plans, policies, projects, and service levels.


• Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.

Operational:

• Coordinate the proactive tracking, collation and review of network traffic and other network performance data to identify potential trouble spots and initiate necessary steps to mitigate possible/ identified risks.


• Analyse, Detect & Report any problem due to capacity shortages.


• Coordinate the preparation of technical reports on network quality/ performance.


• Design and implement tools, activities and processes to measure and interpret network performance data towards ensuring a standardised and quality network.


• Ensure the continuous availability of up-to-date and standard tools, guidelines and quality management policies and procedures for all Network QoS & Support activities.


• Enforce standardised change control methods to guarantee that Network systems run only authorised and tested configurations.


• Develop and implement relevant diagnostics tools (e.g. test drives) to monitor and track network quality.


• Plan and ensure proper implementation of quality of service systems and procedures to monitor compliance with approved Network QoS & Support governance framework.


• Review and ensure that all processes and procedures within Technical department are executed in line with best practices/standards.


• Manage vendor performance evaluation and ensure agreed SLAs are achieved.


• Review recommendations of the internal audit function relating to Network QoS & Support policies, standards, guidelines, and operations and act as required.


• Implement the function's work programs and plans in line with agreed upon procedures and guidelines.


• Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.


• Conducts needs analysis studies to design and implement quality of service training programs for key personnel in Network QoS & Support division and ensure compliance with international standards


• Manage inter-functional relations to ensure synergy across the various departmental functions.


• Monitor and control the budgetary needs of the unit/function.


• Prepare/compile agreed periodic activity and performance reports for the attention of the Chief Technical Officer (CTO)


• Perform any other duties as assigned by the Chief Technical Officer (CTO).

Educational Requirements

• First Degree or equivalent in Electrical Engineering


• Postgraduate degree/relevant professional qualification


• Minimum of Twelve (12) years relevant work experience with at least three (3) years in a managerial position


• Knowledge


• Network Operations


• Network Performance


• Network Security and Assurance


• Service Continuity Management, Monitoring and Control


• Telecommunications & Mobile Network Standards & Specifications.

Skills:

• Leadership and People Management


• Accountability


• Communication


• Problem Solving


• Behavior


• Passion for Excellence


• Integrity


• Empowering people


• Growing people


• Teamwork


• Customer Focus.