• Application Deadline:
• Position: Regional Manager (Doroki)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 years


• Location Lagos


• City Yaba


• Job Field Sales / Marketing / Retail / Business Development 
  

About the Role

• The Regional Sales Manager will be responsible for leading and managing Doroki merchant acquisition and telesales efforts.


• The successful candidate will also cultivate, expand, and facilitate the day-to-day merchant’s engagement, focusing on delivering sustainable growth and achieving the company’s revenue objectives.


• To be successful in this role, you will need to be comfortable spending significant time in the field meeting the merchants and working with them to exceed set targets.


• You must be someone with a strong ability to influence and work collaboratively across teams.


• The ideal candidate must have a clearly demonstrated track record in key merchant recruitment and management and should have produced meaningful sales revenues within a similar industry.


• To devise strategies, the candidate must also have demonstrated skills in driving volumes, relationship building, monitoring, and evaluating results.


• The candidate must also have demonstrated an ability to motivate a team, provide mentorship, and understand how to grow sales employees. 


• You will also need to be someone who cares about others, is relatable, trustworthy, takes initiative, is calm under pressure and has great verbal, non-verbal, and written communication skills.

Primary Responsibilities

• Develop key growth strategies, tactics, and action plans for the team


• Achieve overall commercial targets set for the Doroki team; by managing and overseeing that the targets are in line with the objectives, numbers, and general goals


• Expand relationships with existing top merchants by connecting with key stakeholders and proposing insights that deepen trust and provide an opportunity to grow


• Work closely with internal departments to co-create new operational advantages and solve challenges that may impact or affect merchants


• Communicate important company updates to the team and ensure that the information is understood.


• Plan and direct the day-to-day activities of the team towards the achievement of set targets and ensure the efficient utilization of resources


• Mentor & Coach sales executives and key account officers on practical strategies and methods for closing sales and managing partners/key accounts


• Work with relevant internal teams to ensure that merchants get adequate support and proper communication to drive satisfaction and usage


• Develops and implements initiatives that ensure services are running as they should, and uptime is supporting transaction growth


• Manage the analysis & monitoring of merchant channel trends to be able to make recommendations on business and service enhancements


• Regularly meets with merchants, to review service operations performance and document all feedback


• Use trends to engage proactively, support merchant business by introducing new ways to optimize channel


• Engage the product team where required to provided user experience and required enhancement for product usage improvement


• Manage team to ensure they are skilled, equipped and are motivated to provided daily operational support to merchants and the support team.


• Identify emerging markets and market shifts while being fully aware of new products and competition status


• Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations


• Understand, utilize, and support the service architecture created for the support of Key Doroki merchants


• Analyse & monitor key merchant collections and channel trends to be able to make recommendations on business and service enhancements.

Knowledge and Skill Requirements

• Bachelor’s Degree from an accredited university or college


• Must be able to work in a high-velocity, high performance environment.


• Must be able to develop and communicate competitive landscape analysis


• Proficient in the use of sales CRM tools.


• At least 7 years’ relevant experience in sales


• Strong analytical and problem-solving skills


• Provide outstanding customer service.

Key Competencies:

• Strong leadership


• Strong interpersonal/communication skills


• Takes initiative and ownership


• Company and Customer expertise


• Skilled negotiator


• Value based selling


• Strong ability to motivate, influence and advice people


• Strong planning and organizational skills


• Attention to detail


• Ability to multi-task and manage competing priorities


• Good judgement and decision-making ability


• Excellent communication skills – verbal, non-verbal and written


• Strategic thinking skills


• Problem solving skills.