• Application Deadline: Thu, 15 Sep 2022 00:00:00 GMT
• Position: Enterprise Application Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Engineering / Technical 
  

Primary Duties & Responsibilities:

• Possessing specialist knowledge of operating systems, devices, applications, and software.


• Providing technical support to teams within the organization, and to external clients when required.


• Assisting with systems integrations.


• Managing ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date.


• Maintaining and updating technical documents and procedures.


• Identifying and resolving technical issues.


• Managing coordination at a local and international level where required.


• Delivering regular and customized training to teams within the business.


• Preparing maintenance plans and upgrading schedules for the business’s systems.


• Developing reports for teams across the business

Job Requirements:

• Advanced knowledge of front-end and back-end programming languages, such as C++, Javascript, Python, and Ruby.​


• Ability to manage code migration, document configuration changes, and monitor performance.​


• Exceptional ability to provide front-end support to internal departments and web-based clients.​


• Advanced proficiency in determining the causes of application errors and repairing them.​


• Knowledge of Advanced Encryption Standards (AES).​


• Ability to keep up with innovation in application design.​


• Exceptional communication skills.​

Skills: Technical Skills

• Intimate knowledge of an organization’s computing systems.


• Ability to explain complex ideas to those with limited IT and systems knowledge.


• Exceptional verbal and written communication skills.


• Listening ability and patience.


• Extraordinary customer service and relationship management experience


• Critical thinking skills


• Ability to learn and understand IT Management Software


• Ability to diagnose and solve application issues.