• Application Deadline:
• Position: Engineer, BSS & RAN Operations(Lagos)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• Job Field Engineering / Technical  , ICT / Computer 
  

Job Summary

• Handle the daily BSS operations including operations and maintenance, CR/WO implementation, and health checks for BSS and RAN systems.

Principal Functions

• Provision of high-level support to existing BSS/RAN technologies and product line


• Monitoring and resolution of 2G/3G/4G hardware and QOS alarms


• Update BSS hardware issue tracker periodically on daily basis.


• Support field to clear alarms and also follow up with the field team till issue is resolved.


• Request and follow up on spares request until issue is resolved


• Perform second line troubleshooting for site outages related to BSS issues and work with necessary back office teams including Field and NOC teams


• Ensure that preventive maintenance is performed and completed for all applicable equipment under stated responsibility


• Follow up with all teams and vendors responsible for tracking BSS/RAN related faults and ensure prompt resolution.


• Attend to BSS & RAN related customer complaints


• Provide reports on service outages, determine root cause analysis and recommend follow up actions.


• Implement BSS/RAN-related work orders (WOs) and change requests (CRs).


• Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.


• Perform other duties as assigned by the Manager, BSS & RAN Operations.

Educational Requirements

• First Degree or equivalent in Electrical or Computer Engineering or relevant discipline


• Two (2) to four (4)years post NYSC work experience in BSS/RAN operations


• Multi-vendor BSS/RAN experience