• Application Deadline:
• Position: Customer Experience Intern


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care  , Internships / Volunteering 
  

Responsibilities

The ideal candidate will be primarily responsible for handling all inquiries, via all our channels and report the same on a weekly basis to all internal stakeholders. Specifically, the responsibilities also include:

• Attend to all inbound enquiries (phone, email, chat (Zendesk)


• Pre-qualification of leads received via enquiry desk


• Prepare and send a weekly report of all received enquiries and status to all internal stakeholders.


• Follow up on assigned leads with the respective Account Managers to ensure timely engagement of prospects.

Qualifications, Skills & Competencies

Qualifications:

• 1st Degree from a reputable higher institution


• At least 1 year of work experience preferably in a similar role

Skills & Competencies:

• Good interpersonal skills


• Good IT skills: Word, Excel, and PowerPoint


• Excellent interpersonal and relationship-building skills.


• Strong oral and written communication skills.


• Detail oriented and able to take ownership of assigned tasks.

Demands of the Job

• Good planning and organization skills


• Ability to work independently


• Ability to pay attention to detail


• Fast learner.