• Application Deadline: Thu, 21 Apr 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos , Oyo


• Job Field Customer Care 
  

Core Responsibilities

• Receive customers and address all issues concerning their faulty products.


• Prepare Job Card for all jobs with proper classification i.e.warranty or non-warranty.


• Forward all Job Card and faulty products to the service centre supervisor.


• Preparation of defective parts failure report(Panel, PCB & Compressor )


• Preparation of daily work report.


• Daily follow up on the engineers to confirm status of jobs.


• Responsible for happy calls to customers and dealers.


• Responsible for spare part request in line with job card details.


• Responsible for job completion feedback to the customer.

Requirements

• Candidates should possess a Bachelor's Degree or equivalent.


• Minimum of 2 years experience in a similar role.


• Proficiency in the use of Microsoft office applications –MS Excel, Word and Powerpoint