• Application Deadline:
• Position: Field Support Technician


• Job Type Full Time


• Qualification OND


• Experience


• Location Edo


• Job Field Engineering / Technical 
  

Responsibilities

• Provide technical support to clients in person and remotely provide enterprise-level assistance to clients


• Take ownership and track customer issues till resolution and follow standard procedures to escalate unresolved issues to appropriate internal departments.


• Install, troubleshoot, and work on various MW, OSP, IP, Power equipment


• Supervise installation and maintenance vendors - OSP, MW, IP, Power, etc.


• Ability to works round-the-clock to provide quality customer service to clients whenever the need arises and be able to work calmly under pressure


• Able to learn and work on changing and emerging technologies.

Qualifications, Skills & Competencies

Educational Qualification:

• OND in any technical field or minimum of two years’ experience in Microwave, OSP, Power and troubleshooting basic IP or Network issues

Competencies Requirements:

• Problem-solving skills


• Good client-facing skills


• Good written and verbal communication skills


• Document technical knowledge in the form of notes and manuals


• Possess basic level knowledge of communications technologies and inter-networking principles


• Demonstrate competency in analytical techniques necessary to handle basic assignments


• Exhibit fundamental understanding for pertinent telecom equipment, materials, systems, and business processes.


• Demonstrate the ability to be a team player


• Ability to develop decision making skills.