• Application Deadline: Sat, 1 Oct 2022 00:00:00 GMT
• Position: Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Administration / Secretarial 
  


• Salary Range ₦100,000 - ₦150,000
  

Responsibilities

• Conduct training on service standards for employees.


• Develop corporate governance measures.


• Develop disaster relief, incident, and contingency guidelines.


• Develop safety and security guidelines for developed schedules.


• Ensure accurate and timely reporting of vendors' performance.


• Ensure tour operations follow regulations including visa and immunization requirements.


• Evaluate how the latest technology trends can be leveraged on to improve productivity and innovation.


• Evaluate the performance of travel operations teams.


• Gather and analyze feedback for operational improvements and product development.


• Implement the department's recruitment and retention efforts.


• Manage budgets in accordance with departmental work plans.


• Manage customer issues and disputes.


• Manage escalated contractual issues with existing vendors.


• Monitor adherence to service level standards by vendors.


• Monitor vendors' adherence to safety and health guidelines at sites.


• Propose department budgets for management approval.


• Provide on-the-job training to staff.


• Recommend improvements to the customer service experience.


• Review customer demand data to support the product and experience development department.


• Schedule tour guiding assignments based on fit and availability.

Requirements

• A Bachelor's Degree in Tourism, Travel, Hospitality or any other relevant field.


• A minimum of 5 years of experience in the travel industry.


• A minimum of 1 year of supervisory experience may be preferred. Certification in travel or hospitality may be advantageous.

Remuneration

N100,000 - N150,000 Monthly.