• Application Deadline: Sat, 3 Sep 2022 00:00:00 GMT
• Position: Customer Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 0 - 3 years


• Location Lagos


• City Surulere


• Job Field Customer Care 
  

Responsibilities

The sucessful candidate will:

• Manage large amounts of incoming order


• Convert leads to customers


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right method and approach


• Meet customer service teamsales targets


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers


• Follow up on present and past customers.

Requirements

• Candidates should possess an OND / HND / Bachelor's Degree with 0 - 3 years relevant work experience.