• Application Deadline:
• Position: Guest Relations Host


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Responsibilities

• Responsible for external Client / Hospitality services including visitor management, reception, client suite management and hospitality si.e. (FB, dining, etc)


• Responsible for and manage the Customer Experience services within reception and workplace and how it impacts  all client employees and visitors


• Proactive communicator with all key influencers within JLL and client


• Liaising with the team and other key stakeholders.


• Support the operational Workplace Experience Survey NPS


• Own your operational space to ensure a fantastic Service Journey for customers within your location.


• Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally  


• To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.


• To regularly monitor customer feedback and produce an appropriate action plan based on the results.


• To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.

Sound Like You? To Apply, You Need to Be / Have

• You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills


• Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers


• High attention to detail


• Flexible and proactive


• Ability to react quickly and decisively when faced with a problem or issue


• Team player, 3 years’ experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment


• Able to work off their own initiative and with minimal direction


• Strong team player with a commitment to support their colleagues


• Exceptionally organised and skilled in multi-tasking


• Computer Literate – good understanding and working knowledge of office software.


• Communication – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.


• Proven track record of achievement


• An ability to understand problems, its impact and provide resolutions in a timely manner


• Feel empowered to take action and resolve issues quickly and thoughtfully.


• Excellent time management and organisational skills.


• Ability to work under pressure and to tight deadlines.