• Application Deadline: Tue, 4 Oct 2022 00:00:00 GMT
• Position: Customer Relationship Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 10 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Answer incoming calls and attend to all messages across all social media handles


• Take bookings from customer and arrange for scheduling with the COO


• Provide daily updates of repair work to customer with vehicles in the workshop


• Tender receipts to customer on vehicle discharge


• Follow up with customers’ vehicle a day after vehicle is discharged


• Perform a routine check with company’s customers


• Notify the COO of any customer concerns after attempting a resolution.


• Maintain customer satisfaction expectations at or above company standards.


• Create monthly content calendar and posting daily content to the company social media platforms like Facebook, Twitter, TikTok, Linkedin, Instagram and Whatsapp Status.


• Evaluating performance metrics and analytics for online platforms


• Report work done to the COO daily and keep written record of daily work.

Requirements

• Candidates should possess a Bachelor's Degree with 5 - 10 years of work experience.