Job Description
Summary
- The Sales Representative (or sales rep) is responsible for overseeing the sale of products or services from beginning to end
- He is the direct point of contact with a customer and in charge of ensuring a customer's needs and expectations are met
- He understands the company’s products and services inside out and guides customers through the purchase process efficiently and satisfactorily.
Duties and Responsibilities
- Acquires new customers by reaching out to leads
- Researches customer's individual or business purchase needs
- Serves existing customers by optimizing current purchase plan
- Adjusts sales tactics based on tests and new insights in the field
- Resolves customer complaints and queries
- Submits purchase orders
- Informs management of purchase actions
- Maintains monthly or bi-monthly minimum goals
- Completes market research and monitors competitor activity
- Maintains documentation of customer contact and account updates.
Requirements and Qualifications
- Diploma or Bachelor's Degree
- Additional certifications and other professional certificates required but not compulsory
- 1+ year of sales experience
- Customer service and people skills
- Phone, email, and chat communication skills
- Prospecting skills
- Territory management aptitude
- Persuasion, negotiation, and closing skills
- Ability to meet deadlines and financial goal minimums
- Patience to deal with customer issues and calls that do not end in a sale
- Motivation skills and a positive attitude