Sales Representative at Norak Technologies Ltd

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
16797
Job Views
94

Job Description



Summary



  • The Sales Representative (or sales rep) is responsible for overseeing the sale of products or services from beginning to end

  • He is the direct point of contact with a customer and in charge of ensuring a customer's needs and expectations are met

  • He understands the company’s products and services inside out and guides customers through the purchase process efficiently and satisfactorily.


Duties and Responsibilities



  • Acquires new customers by reaching out to leads

  • Researches customer's individual or business purchase needs

  • Serves existing customers by optimizing current purchase plan

  • Adjusts sales tactics based on tests and new insights in the field

  • Resolves customer complaints and queries

  • Submits purchase orders

  • Informs management of purchase actions

  • Maintains monthly or bi-monthly minimum goals

  • Completes market research and monitors competitor activity

  • Maintains documentation of customer contact and account updates.


Requirements and Qualifications



  • Diploma or Bachelor's Degree

  • Additional certifications and other professional certificates required but not compulsory

  • 1+ year of sales experience

  • Customer service and people skills

  • Phone, email, and chat communication skills

  • Prospecting skills

  • Territory management aptitude

  • Persuasion, negotiation, and closing skills

  • Ability to meet deadlines and financial goal minimums

  • Patience to deal with customer issues and calls that do not end in a sale

  • Motivation skills and a positive attitude


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