• Application Deadline:
• Position: Packet Core Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 - 8 years


• Location Lagos


• Job Field Engineering / Technical 
  

You will 

• Customer support request (CSR) investigation follow up and coordination.


• Analyze problems and identify suitable solution to these problems.


• Do Software Update Management (SUM) activities.


• Working on complex troubleshooting, using support tools and according to global support processes and procedures.


• Developing and maintaining relationships with Customer.


• Actively engage in communication with other engineers for the purpose of knowledge sharing.

To be successful in this role you must have

• Min. Bachelor’s Degree in Engineering or equivalent


• Domain experience: (Packet core) at least 7-8 years.


• Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC


• Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, Charging Nodes)


• Good knowledge of SAPC (Policy server) , IPWorks (DNS)


• Familiar with virtualization and the Cloud Systems


• Excellent IP background


• Very good knowledge of Linux


• Negotiation & argumentation skills


• Planning & organizing skills


• Delivering results & meeting customer expectations


• Presentation & communication skill


• Working with people

You should also have

• Excellent social and interpersonal skills


• Responsive and result oriented


• You will be perseverant, as well as open minded, with a passion to win