• Application Deadline:
• Position: Credit Collection Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ilupeju


• Job Field Finance / Accounting / Audit 
  

About the Job

• If Fintech sounds interesting to you and if autonomy, a steep learning curve and responsibility from day one are what you desire, then you might be the right fit for us!


• We are currently seeking passionate individuals with a flair for credit and collections to join our team in Lagos, Nigeria.


• Your main responsibility is to ensure that our customers make payments on time while working closely with other teams together.


• Moreover, you will also be accountable for improving our overall collections rate.


• The Credit Collections Tele Agent will report to the Head of Portfolio.


• Ideal candidates will be extremely flexible with scheduling, working weekends and occasionally on holidays.

Key Responsibilities

• Making calls to debtors and ensuring that terms and conditions of loan facilities are complied with, i.e. prompt repayment


• To embrace the challenge of minimizing loss resulting from non-payment of loans


• Ensuring the CRM tool is used to record interactions with clients, fast typing speed while on the phone required


• At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, ... via phone, e-mail, social media


• To provide feedback on collection activities for policy changes


• Preparation of reports, providing insights based on data analysis and identification of patterns

Your Profile

• Must have completed the mandatory NYSC program or have an exemption letter.


• Young, smart, and hungry for achieving extraordinary results


• You love technology: familiar with the internet, mobile apps, Android phones, e-mail, social media


• You can handle multi-tasking and high pressure by prioritizing your work


• Excellent communication skills, both oral and written with strong negotiation skills


• Good grammar, spelling, and punctuation


• Proficiency in Excel and PowerPoint


• Previous experience in credit collection or customer support with the use of CRM gives you an advantage


• Excellent collaborator and team player.