• Application Deadline: Wed, 14 Sep 2022 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Descriptions

• Give customers information about products and services.


• Take orders, and process returns.


• Manage large amounts of incoming phone calls.


• Generate sales leads.


• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and


• interactive communication.


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Keep records of customer interactions, process customer accounts and file documents.


• Follow communication procedures, guidelines and policies.


• Take the extra mile to engage customers.

Requirements

• Bachelor’s Degree in Social Sciences or a related field of study.


• 3 years work experience in a similar field of work.


• Proven customer support experience or experience as a Client Service Representative.


• Track record of over-achieving quota.


• Strong phone contact handling skills and active listening.


• Familiarity with CRM systems and practices.


• Customer orientation and ability to adapt/respond to different types of characters.


• Excellent communication and presentation skills.


• Ability to multi-task, prioritize, and manage time effectively.