• Application Deadline: Fri, 30 Sep 2022 00:00:00 GMT
• Position: Customer Care Executive


• Job Type Full Time


• Qualification OND


• Experience 1 year


• Location Lagos


• City Victoria Island


• Job Field Customer Care 
  

Essential Responsibilities (Others may be Assigned)

• Welcome and seat patients cheerfully.


• Securing appropriate and timely management of patient care and treatment.


• Support smooth running of practice procedures, as well as maintain and improve the quality management system


• Provide quality customer service by giving the feeling of “being in good hands” to the patients through personal and telephonic counseling.


• Optimizing patient understanding of our therapy spectrum by individual counseling and information regarding possible and planned treatments and therapies.


• Offer patient counseling and information regarding possible treatments or already planned therapies and respective procedures, billing, etc.


• Securing a smooth and time-phased patient visit at the practice.


• Provide billing to patients.


• Fulfilling periodically recurring tasks.


• In individual cases (and as substitute) prophylaxis treatments, assistance at the dental treatment chair, instrument disinfection, and sterilization.


• Complies with Quality Management documents and checklists.


• Plays a creative part in the arrangement of new methods, and improvements in patient service.

Knowledge and Skill Requirements

• Minimum of a Diploma.


• Minimum of 1 year experience as a Customer Care Executive.

Competencies:

• Ability to manage the interface with different personalities and handle difficult situations.


• Ability to multi-task effectively and manage deadlines.


• Ability to use initiative and make an informed judgment.


• Ability to use the computer.


• Must be able to work both independently and cooperatively in team settings.


• Excellent communication and time management skills.

Salary Range: N64,000 - N90,000 monthly