• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 10 years


• Location Abuja


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

JOB DESCRIPTION: 

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

ROLES, RESPONSIBILITIES AND FUNCTIONS: 

• deal directly with customers either by telephone, electronically or face to face


• respond promptly to customer inquiries


• handle and resolve customer complaints


• Identify the appropriate response and strategy to solve customer issues as quickly as possible


• Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary


• Be able to manage large amounts of phone calls, chats, emails, and other communication channels


• Assist customers on placement of orders, refunds, or exchanges


• Ensure customer satisfaction and maintain professional customer support 


• Place the customer at the center of the customer service experience


• Maintain a positive and friendly tone with customers at all times


• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally


• Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform


• Listen to customer complaints and try to identify the cause of their problem to your best ability


• effective communication skills including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.


• analysis and problem assessment skills demonstrated by the ability to collect the necessary information to identify key issues and identify cause-effect relationships


• adaptability including the ability to perform efficiently in different environments and with diverse tasks and people


• stress tolerance and the ability to maintain satisfactory work standards under pressure


• in-depth product knowledge including proactive learning and understanding

Requirements: 

• Bachelor’s degree preferred


• Proven call center or customer service experience preferred with international organization


• Strong soft skills and communication skills


• Flexibility to work multiple shifts, including during the weekends or on holidays


• Must be willing to take part in required initial training


• Willingness to take and ability to pass background check and drug screening


• Can demonstrate empathy, listening skills, and speaking skills


• Basic understanding of office and computer systems/software


• Can succeed in a fast-paced work environment without being distracted during a customer interaction


• Willingness to become familiar with the products and services of the company


• Can work efficiently and manage time accordingly 


• Must have excellent organizational and multitasking skills

Key Skills and Competencies: 

• interpersonal skills


• communication skills- verbal and written


• listening skills


• problem analysis and problem-solving


• attention to detail and accuracy


• data collection and ordering


• customer service orientation


• adaptability


• initiative


• stress tolerance