• Application Deadline:
• Position: E-Commerce Customer Service and Order Fulfillment Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

REUMSSKY needs E-Commerce Customer Service and Order Fulfillment Representative who will be responsible for processing eCommerce orders, resolving complaints, errors, order questions, billing, cancellations, and other queries.

Job Duties include:

• Utilize computer technology (ERP, online selling platforms, ticket management system, etc.) to fulfill orders


• Electronically view, update and print order tickets


• Arrange shipping or freight when necessary


• Suggest solutions/alternatives when item unavailable or discontinued


• Communicate with customers via phone and email


• Assist with placement of orders, cancellations or exchanges


• Resolve customer complaints via phone, email, or social media


• Greet customers warmly and ascertain problem or reason for calling


• Understand and advise customers on online policies (shipping, returns, dates, etc.)


• Answer questions about terms of sale


• Attempt to persuade customer to reconsider cancellation


• Inform customers of deals and promotions


• Up-sell/cross-sell products and services


• Work with Customer Service Supervisor to ensure proper customer service is being delivered and processes and procedures are being followed


• Close out or open tickets


• Interact with Data Specialists, Showroom staff and Warehouse staff

Qualifications:

• Education - HND or Bachelor's degree preferred


• Specialized knowledge Must have at least two years of customer service experience


• Skills Experience with ERP(Eclipse) a plus


• Strong communication and written skills


• Self Motivated and Enthusiastic


• Ability to work in a high-energy, fast paced environment and easily adapt to change

Recommended Skills.

• Adaptability.


• Billing.


• Communication.


• Customer Service.


• E Commerce.


• Eclipse (Software).