• Application Deadline: Mon, 12 Sep 2022 00:00:00 GMT
• Position: NYSC Intern - Customer Service


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years max


• Location Lagos


• Job Field Customer Care  , Internships / Volunteering 
  

Location: Lekki, Lagos

Employment Type: NYSC

Job Description

• Manage large amounts of incoming phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Go the extra mile to engage customers


• Strong phone contact handling skills and active listening


• Open and maintain customer accounts by recording account information


• Conduct customer onboarding and assist with set up


• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


• Recommend potential products or services to management by collecting customer information and analyzing customer needs


• Prepare product or service reports by collecting and analyzing customer information


• Contribute to team effort by accomplishing related results as needed.

Requirements

• Candidates should possess a Bachelor's Degree with 0 - 2 years work experience.


• Customer orientation and ability to adapt/respond to different types of people


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively.