• Application Deadline:
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

Location: Ikoyi, Lagos

Job Description

• This role is responsible for attaining flawless level of service at all points of customer contact, and enable superior quality experience for patients/visitors.

Summary of Responsibilities

• Manage patient admission and discharge processes.


• Schedule/Book patients to visit consultants.


• Provide exceptional service to all points of customer contact.


• Appropriate and timely patient admission.


• Handle enquiries/telephone calls and messages professionally.


• Liaise and work with clinical and non-clinical staff to ensure flawless level of service at all points of customer contact.


• Clinic management


• Achieve heightened levels of patient satisfaction/experience


• Other duties as assigned.

Key Result Areas/ Performance Goals:

• Management of customers’ grievances


• Error free registration of all categories of patients


• Appropriate and timely patient admission and discharge


• Comply with the use of Standard Operating Procedures and policies

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities


• At least 1 year work experience.

Core Competencies:

• Excellent communication skill


• Working knowledge and process improvement and operations management.


• Negotiation


• Customer Service Orientation


• Computer Literacy

Behavioral Competencies:

• Pleasant disposition


• Interpersonal and communication Skills


• Service oriented, courteous, team player.