• Application Deadline:
• Position: Customer Service Team Lead


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 years


• Location Lagos


• Job Field Customer Care 
  

Location: Ikoyi, Lagos

Description

• To deliver flawless level of service at all patient/customer touch points thereby creating superior experience for our patients.

Summary of Responsibilities

• Meet customer / patient service objectives by foreseeing requirements; preparing annual budgets; scheduling expenses


• Take part in the selecting, orienting, training, counseling and disciplining employees. Maintain rapport with consultants, patients and patient attendants.


• Determine customer/ patient service requirements by establishing open rapport with patients/ customers; visiting operational environment; conducting surveys; bench marking best practices


• Improve customer service quality by studying, evaluating, and redesigning processes, establishing and communicating service metrics; monitoring and analyzing results; implementing changes


• Maximize customer service by providing help desk resources and technical advice; resolving problems; disseminating advisories and new techniques, detecting and diagnosing problems


• Generate reports regarding bed occupancy, admissions, etc for management


• Inspire team members, and instill enthusiasm and drive.

Job Qualifications

• Post Graduate Degree in any field


• First Degree or equivalent in Humanities


• A Master’s degree in General Management is desirable


• 6 years’ experience 4 of which must have been spent in at least capacity of a team lead in preferably a Hospital

Core Competencies:

• Excellent communication skills


• Working knowledge of process improvement and operations management


• Negotiation


• Customer Service Orientation


• Computer literacy.