• Application Deadline: Fri, 30 Sep 2022 00:00:00 GMT
• Position: Tele-collection Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience None


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Manages recovery of overdue loan  


• Contacting customers daily/weekly and informing them of their overdue loans


• Following up with customers daily/weekly on previous payment redemption date 


• Advising customers on the best payment options and negotiating suitable payment plans. 


• Thoroughly understands assigned portfolio and product 


• Responding to customer queries and escalating accordingly 


• Maintaining accurate, up-to-date customer account information 


• Reporting accurate customers feedback daily/weekly

Job Requirement

• Minimum Qualification: OND/HND/ B.Sc  


•  Previous experience in tele-collections or Customer Service will be an added advantage 


• Strong Written, Communication and Negotiation Skills.  


•  Strong command of English Language and at least, one other local or international language