• Application Deadline: Fri, 16 Sep 2022 00:00:00 GMT
• Position: Operations Support officer


• Job Type Full Time


• Qualification BA/BSc/HND , First School Leaving Certificate , Others


• Experience 2 years


• Location Lagos


• Job Field Medical / Healthcare 
  


• Salary Range ₦150,000 - ₦200,000/month
  

The Operations support officer will assist with People management, Administrative management, Customer Service/onboarding, event/outreach planning, and expense management. Meeting coordination and general operational support.

The candidate must reside in the Ajah axis

People Management (Long term)

• Prepare offer letters


• Manage team information and set up onboarding plans


• Work tools for new recruits


• Business process support/ compliance


• Sourcing short-term employees for outreaches and stock counts and maintaining a candidate pool


• Other people-related support activities

Administrative (Planning, coordination, Expense tracking)(Long term)

• Planning and coordinating routine in-house meetings


• Support with coordinating ACPN/PCN events- handle payments calendars and team coordination


• Support sales reps with coordinating marketing and outreach at partner retailers


• Other event and outreach-related support activities


• Keeping track of all office expenses and ensuring that budgets are adhered to.


•  

Customer Service Long term)

• Manage the central customer service WhatsApp line


• Respond to queries and escalate feedback to the relevant teams- Sales, Tech, etc


• Keep a log of customer feedback and work with the sales team to develop and update FAQ documents.


• Create app demo videos to be shared with customers on request

All other administrative and support functions required

Required competencies

• 1. Google or MS Suite


• 2. Letter and proposal writing


• 3. Inventory management