Store Manager at Enroyale Global Services Limited

Job Overview

Location
Lagos, FCT
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
17781
Job Views
100

Job Description



Responsibilities



  • Oversee the business operations to ensure all staff are performing their duties effectively.

  • Develop and implement business strategies that will increase sales, expand the target market and improve productivity.

  • Ensure that customer satisfaction is highly maintained through quality and excellent service delivery.

  • Supervise, monitor, and motivate subordinates through regular meetings and reviews to achieve targeted sales goals.

  • Train all teams on quality customer service and experience to build relationships and maintain customer loyalty.

  • Manage the store administration, environment, standards, and compliance with procedures and policies.

  • Conduct research on customer needs, innovation, and market trends to identify new business approaches.

  • Recommend new business ideas to the management to promote profitable and sustainable growth.

  • Apply excellent conflict resolution skills to handle clients’ complaints or staff grievances that will affect relationships and business success.

  • Ensure proper work conduct, business ethics, and performance that subordinates can emulate and imitate for high effectiveness.


Qualifications



  • A Degree in Business Administration, Management or a similar field.

  • A minimum of 3 years of practice and experience.

  • Effective time management and organizational skills.

  • Ability to communicate strongly both orally and in writing.

  • Competent knowledge of Microsoft applications.

  • An understanding of fundamental accounting and recording of reports.

  • Mastery of effective marketing principles.

  • Adequate customer service orientation and conflict management skills.

  • Maximum teamwork and leadership skills.

  • Ability to think critically and be proactive.


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