• Application Deadline: Fri, 30 Sep 2022 00:00:00 GMT
• Position: Helpdesk/Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

Duties/Responsibilities

Planning:

• Records pre-orders, future events and passes all unattended enquiries or question to the Manager.


• Recommends potential products and services to the Manager by collecting customers’ information and analysing customer needs.


• Maintains customer records by updating necessary information


• Inform production supervisors of pre-orders and pick -ups.

Customer Service:

• Communicating courteously with customers by interacting with them.


• Assist customers to facilitate their choices and purchases of freshly processed products.


• Attends to customer suggestions. Objections, complaints and gathers information on customers’ preferences, reactions and general feedback.

Cash Management/Marketing:

• Give information about the availability and benefits of different products to walk-in customers.


• Create awareness of special offers & promotions, & Meal plans to walk-in customers.


• Guides and informs them on new products, charges for extras and toppings based on their request.


• Telesales marketing.

Administrative and other duties:

• Ensure the Customer service handbook is adhered to


• Records and inputs orders, pass on to the production Team and Dispatch accordingly.


• Confirm all online payments before inputting into the POS and dispatching orders.


• Prepare daily sales and CRM reports and forward Manager.


• Carries out other task assigned by the Manager

Requirements:

• Must be customer focus


• Must be professional in relating to people


• Must possess influencing and persuasion skills


• Must possess knowledge of policy & procedure


• Must possess good time management skills


• Must possess good computer skills, listening & phone skills


• Must possess documentation skills.


• Marketing skills


• Candidate should live around Ikeja and environs

Qualification

Degree in Mass Communication or related courses with at least 1 year experience in same position