• Application Deadline:
• Position: Technical Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Not specified


• Job Field ICT / Computer 
  

The Role

• It’s an amazing time to join Okra. As a Technical Support Engineer focused on helping Okra customers, you will support the architectural foundation for new products and explosive growth. 


• You’ll collaborate with product managers, designers to understand user needs and to create delightful experiences for our customers, while setting the foundation to manage scale without compromising reliability. 


• You will build on our current product and unlock a new way of managing money for the entire Fintech Industry. 

Responsibilities

The successful candidate will: 

• Build products with impact: your work will touch tens of millions of end users, the best applications in FinTech, and major financial institutions


• Understand the financial infrastructure in Africa today and be able to imagine the payments experience


• Challenge technical problems with non-deterministic solutions, diving into loosely defined problems and figuring out a path forward. 


• Prototype and develop new products. 


• Work cross-functionally and directly create a high business impact for Okra. 

Requirements

What you’ll need:

• 5+ years of experience in technical support, preferably in SaaS or API company.


• Experience with and passion for API's.


• Passion for customer support and helping customers.


• Deep understanding of networking and web sockets. 


• Experience with MongoDB or other NoSQL systems 


• Experience with Node.js and Typescript

What we Offer

• Fully remote work


• Competitive salary 


• Dynamic work environment 


• Be a part of the fintech revolution on the African continent