• Application Deadline: Fri, 16 Sep 2022 00:00:00 GMT
• Position: Head, Application Implementation


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 - 7 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary

• To ensure the delivery of standard business operations services ie Application integration support and configuration, Project Implementation and change fulfillment while onboarding new and retaining existing customers.

Responsibilities

• Implementation / Configuration Management.


• Set up/ Configure transaction processing, settlement, Dispute and Reconciliation applications/servers as deployed by the technology team.


• Perform user acceptance tests (UAT) for 3rd party integrations.


• Provide support to merchants and 3rd party integrators (eg CWIPs) integrating to our products.


• Maintain high customer satisfaction levels with the projects handled.


• Onboard customers on product/applications for transaction processing, settlement, Dispute and Reconciliation on Interswitch’s platforms and applications.


• Team Management.


• Ensure Implementation of Projects within SLA and to the expected level of quality.


• Design and develop test strategies to test new and existing APIs and services


• Design and develop sample codes, code snippets, and libraries to aid developer integration to Interswitch payment products


• Document Implementation guides and operational manuals for implemented solutions.


• Facilitates project-related training sessions/workshops for internal/external clients


• Ideate and deploy improvements to functional processes to improve staff efficiency and effectiveness.

Requirements

Qualifications:

• B.Sc or B.Eng in Computer Science / Business Information Technology however relevant experience/certifications in EFT, Integrations, and Project management is an advantage


• Programming or SQL scripting skills added advantage


• ITIL foundation experience added advantage


• API Integration and Support

Experience:

• 6 - 7 years with 3 years in a supervisory capacity

Technical Skills:

• Understanding of SQL


• Understanding of Electronic funds transfer processing.


• Understanding of Basic Networking/File Transfer protocol.


• An understanding of Basic Linux Command.


• A basic understand the concept of Kubernetes.


• Basic knowledge of programming languages.


• Troubleshooting and Trace/Data analysis.


• Terminal (ATM/POS) Configuration and management

Behavioural Skills:

• Collaboration


• Customer focus


• Empathy


• Pro-activity

Soft Skills:

• Communication


• Interpersonal Skills


• Problem solving


• Critical Thinking


• Project Management