• Application Deadline: Fri, 30 Sep 2022 00:00:00 GMT
• Position: Service Centre Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 - 8 years


• Location Lagos , Oyo


• Job Field Engineering / Technical 
  

Locations: Ibadan - Oyo and Omole - Lagos

Core Responsibility

• Oversea daily operational activities on pending jobs.


• Allocation of jobs to the technicians and monitoring their activities.


• Review of daily working report with team and taking corrective measures.


• Coordination with spare parts officers the placing of parts orders & tracking.


• Ensure meeting of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.


• Ensure quality service delivery with minimum recurrent repair.


• Reduction of customer escalations.


• Daily monitoring of technician productivity.


• Weekly budget preparation for service operations & approval from service manager.


• Preparation of spare part failure report and sharing same to service manager.


• Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.


• Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).


• Generating and achieving out warranty income targets (Reduction in third party repairs installations).


• Monitoring and completion of AMCs (Annual Maintenance Contract).


• Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).


• Participating in monthly/quarterly spare parts counting and labelling activity.


• Ensuring service cost reduction through proper inventory control method.


• Technical skill monitoring and productivity improvement.


• Arranging training to front, backend and field force team.


• Retail visit for service feedback and working on improvement areas for channel delight.

Required Experience / Qualifications / Skills

• Minimum of HND / B.Sc. in Electrical / Electronic Engineering or any other relevant discipline.


• 6 - 8 years Technical Service / Maintenance experience in a Sales driven organisation


• The ideal candidate must have good analytical skill and possess good technical service, supervisory, customer handling & inter-personal skills.


• In addition, he/she must be trustworthy and accountable.


• Good knowledge of a recognized ERP package


• Ability to think outside box


• Leadership skill


• Attention to details


• Communication skill


• Customer relationship management.


• Knowledge of Microsoft suite-Excel, word & PowerPoint.


• 33 - 40 years old.