• Application Deadline:
• Position: Senior Treasury Relationship Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

Job Summary

• The TRO will build strong relationships with customers and business clients.


• Seek to upsell / cross-sell business opportunities, advise clients on service solutions that meet their needs, and resolve any issues or complaints for big ticket clients.

Duties & Responsibilities

• Build relationships with clients and key employees (if the client is a business/corporate).


• Create plans to address clients’ business needs.


• Advise clients on creating profitable processes.


• Schedule regular meetings with customers to ensure they are satisfied.


• Act as the point of contact for complaints and escalate issues as appropriate.


• Communicating opportunities for upselling or cross-selling with the sales team.


• Ensure both the company and clients adhere to contract terms.


• Study competition to find new ways to retain customers.


• Work with Management to set sales and revenue targets and work diligently to meet them.


• Collaborate with other internal teams (e.g. sales, senior management) to address customers’ needs.


• Co-manage clients with the Sales team.


• Working with the ultimate aims of client preservation and contract renewal.

Qualification and Requirements

• Bachelor's Degree in Business or related field.


• Three to five years of relevant experience in a financial institution is desirable.


• Relevant experience working as a senior Client Interfacing officer is preferred.

Job Knowledge:

• Must be knowledgeable in Client Engagement.


• Must be knowledgeable on the use of CRM software.


• Must be familiar with data analysis and interpretation.

Skills / Competencies:

• Ability to build and maintain strong client and business relationships.


• Proficiency in Microsoft Office and CRM software.


• Excellent communication and interpersonal skills.


• Good conflict resolution and problem-solving skills.


• Leadership and team management skills.


• Customer-oriented.


• Strong negotiation and influencing skills.


• Self-motivation.