• Application Deadline:
• Position: Collection Officer


• Job Type Full Time


• Qualification


• Experience


• Location Abuja , Rivers


• Job Field Customer Care 
  

Responsibilities

• Monthly Customer follow up.


• Send reminders of settlement arrangement and pending payments before they are due.


• Emailing, calling, and negotiating with the delinquent customers or our clients via outbound / inbound phone calls for payments of overdue debt.


• The Tele-collections officer will speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.


• Ensure that all attempts to collect outstanding debt accounts are pursued with the highest levels of urgency and outstanding debts targets are met.


• Provide feedback to management concerning possible problems or areas for improvement.


• Make recommendations to implement improved processes.


• Reports should be 100% accurate and submitted as at when due.

Skills / Competencies

• Negotiation and Persuasion skills.


• Attention to details.


• Excel Data entry and basic math skills.