• Application Deadline:
• Position: Senior Manager, Oracle Analyst - Nigeria


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Abuja , Lagos


• Job Field ICT / Computer 
  

Job Code: 7329

Category: Oracle Analyst

Department: Information Technology

Reports to: Director, Management Information Technology

Summary of the Position

• The Oracle Analyst will be part of the Management Information Technology (MIS) team that is responsible for support and development of the Oracle E-Business Suite and Oracle Fusion applications used by the DAI business teams for their Enterprise Resource Planning (ERP) needs.


• This position provides ‘techno-functional’ production support for the US, HMG, and EU business units. The primary focus will be daily EBS 12.1.3 postproduction support with a secondary focus on Oracle Cloud support.

Duties and Responsibilities

Primary Responsibilities - Oracle EBS 12.1.3/12.2 production support:

• Provide day-to-day application and technical support to business end-users to troubleshoot and resolve issues encountered in Oracle.


• Identify persistent problems and work with key stakeholders to address the root causes.


• Coordinate with hosting and support partners to log and resolve issues.


• Log and track Oracle Service Requests (SRs) as necessary.


• Develop functional and technical design documents that include detailed data mapping documentation, unit testing, and migration documents.


• Responsible for unit and integration testing of development work.


• Troubleshoot Oracle reports (both seeded and custom), alerts, workflows, extensions, and personalization.

Secondary Responsibilities – Oracle Cloud envrionment:

• Secondary focus will be similar to the primary responsibilities but on the Oracle Cloud environment.


• Working in Oracle Fusion environment to fix, enhance or develop new reports using OTBI

Qualifications

• Minimum of 4 years of functional Oracle experience and a college degree. Equivalent combinations of education and experience will be considered.


• Demonstrated technical knowledge of Oracle EBS 12.1.3, specifically in the modules for Oracle Projects, Finance, Human Resources, and Oracle Time and Labor.


• Demonstrated experience with SQL (familiarity with tools such as TOAD, SQL Developer is strongly desired)


• Proven ability to research, troubleshoot, and support complex system customizations. 


• Self-directed with strong organizational skills and the ability to prioritize multiple tasks/competing deadlines simultaneously.


• Proven ability to work independently, as well as part of a team.


• Organized and self-motivated.


• Strong written and oral communication skills, with the ability to communicate complex or technical information clearly, and tailor communication style to diverse audiences.


• Demonstrated ‘customer service’ mentality with the confidence to lead by example. 


• Strong interpersonal skills. Able to build and maintain strong working relationships with staff at all levels of the organization and external clients from diverse backgrounds.


• Willing and able to adjust work schedule, if needed, to support teams located in different time zones/countries.


• Authorized to work in Nigeria. Applicants must specify their preferred work country in their application.


• Equivalent education and experience will be considered.

Preferred Qualifications:

• At least two years of experience in an IT focused customer support role, is strongly preferred.


• Experience with Oracle Cloud Financials and Projects preferred.


• General EBS Knowledge to deal with User accounts and access.


• One or more years of experience with Oracle Cloud (HR).