• Application Deadline: Mon, 26 Sep 2022 00:00:00 GMT
• Position: Customer Service Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  

MAIN DUTIES/RESPONSIBILITIES:

• Answer incoming calls.


• Work on assigned calls generated on the OOLU Hub


• Get payment information from customers and pass on to supervisor for necessary action


• Identify and escalate complaints/requests to the supervisor where necessary.


• Provide accurate, valid and complete information to customers by using the right methods


• Research, identify, and resolve customer complaints using applicable software


• Document all call information/customer interactions according to standard operating procedures using the OOLU Hub


• Recognize, document, and alert the management team of trends in customer calls


• Follow up customer/ sales team calls where necessary


• Upsell products and services


• Complete call logs and reports


• Take the extra mile to engage customers to ensure customer satisfaction


• Other duties as assigned

QUALIFICATIONS AND SKILLS

• University degree/HND


• Proficient in relevant computer applications


• 1-2 years of experience in Customer Service


• Knowledge of customer service practices and principles


• Excellent data entry and typing skills


• Superior listening, verbal, and written communication skills


• Ability to handle stressful situation appropriately


• Knowledge of sales techniques


• Knowing how to adapt your sales pitch according to the customer's profile and reactions


• Available to work sometimes on weekends