• Application Deadline: Sun, 18 Sep 2022 00:00:00 GMT
• Position: Terminal Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Cross River


• Job Field Logistics 
  

The Vacancy exists in our CALABAR Terminal.

Eligible candidates who reside in Calabar should please send CVs to jobs@thegiggroupng.com with the Job Title and role as the email subject. Eg: TERMINAL OPERATIONS MANAGER - CALABAR

• B.Sc./HND qualification in a relevant field


• Minimum of 5 years’ experience in operations management.


• Experience from a service industry is an added advantage


• Knowledge of fleet management is compulsory


• Tech savvy as well as proficient in the use of modern technology and relevant Microsoft Office tools 

Job Duties

• Efficiently coordinate the daily operations of the terminal with the objective of ensuring zero service disruptions and service failures.


• Ensure the services of the organization are effectively marketed and that management approved performance expectations are surpassed.


• Track all in-transit buses assigned to the terminal effectively and ensure their availability to meet the projected demand by customers


• Ensure available buses are effectively fixed and ready for daily operations within stipulated turnaround time


• Conduct pre-trip inspections to ensure available buses are fit for use and are in alignment with the approved SCS (service, comfort, safety) standards for our fleet.


• Ensure available buses are efficiently assigned to routes, positioned for boarding.


• Ensure strict adherence to scheduled departure timelines and minimize service disruptions


• Ensure guests who have opted for pick up services are effectively processed in line with their bookings and picked up at their preferred location


• Ensure all information passed by management is effectively communicated to and understood by all terminal based staff.


• Promptly communicate shortage or surplus of buses at the terminal to the designated Operations support team.


• Resolve minor grievances or disputes that does not require escalation


• Ensure the terminal and its ambience is properly maintained and is in compliance with “The Company” standards by the facility maintenance team


• Ensures all transactions are effectively managed and documented on the approved ERP platform and that experience officers remit accurate sales to the accountant


• Identify opportunities to improve the interface and service to our customers


• Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, friendly attitude towards guests etc.


• Promote our services to encourage greater use of online booking platforms (Website and App).


• Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community as authorized by management.


• Develop and implement terminal staff shift schedule in compliance with standards set by HCD.


• Perform other duties as required or as assigned.