• Application Deadline:
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description

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  Open and maintain customer accounts by recording account information

  
  


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  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  
  


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  Maintain financial accounts by processing customer adjustments

  
  


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  Recommend potential products or services to management by collecting customer information and analyzing customer needs

  
  


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  Prepare product or service reports by collecting and analyzing customer information

  
  


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  Generate sales leads

  
  


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  Identify and assess customers' needs to achieve satisfaction

  
  


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  Build sustainable relationships of trust through open and interactive communication

  
  


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  Provide accurate, valid, and complete information by using the right methods/tools

  
  


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  Meet personal/team sales targets and call handling quotas

  
  


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  Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

  
  


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  Keep records of customer interactions, process customer accounts, and file documents

  
  


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  Follow communication procedures, guidelines, and policies

  
  


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  Go the extra mile to engage customers

  
  


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  Resolve customer complaints via phone, email, mail, or social media

  
  


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  Use telephones to reach out to customers and verify account information

  
  


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  Greet customers warmly and ascertain problem or reason for calling

  
  

Additional Information

Working conditions