• Application Deadline: Fri, 30 Sep 2022 00:00:00 GMT
• Position: Operations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Victoria Island


• Job Field Administration / Secretarial 
  

Responsibilities

• Communicate with the relevant financial institutions/stakeholders to determine the cause of a failed transaction and resolve it.


• Follow communication procedures, guidelines, and policies.


• Answering questions about the company’s products or services and providing advice to clients


• Monitor client transactions to ensure they adhere to the company'sstandards before it reaches the recipient.


• Contact the authorized remittance union to clarifyand liberate a client who was wrongly blocklisted.


• In charge of following up withcanceledtransactions and providing clients with the necessary policies involved.


• Support the business and its expansion.


• Ensure Remittance SOPs are being met in the course of operations.


• Up to date with the latest financial developments, not only with the country’s economy but also with other countries.


• Building and maintaining a positive relationship with its stakeholders (e.g. Customers, Vendors, and Government Agencies) to support the achievement of its strategic objectives.


• Knowledge of risk and regulations of the Mobile Financial/Remittance Services industry.


• Identifying potential problems and points of friction and working to find solutions to maximize efficiency.


• Promote the company’s culture that encourages morale and performance.


• Analyze and improve organizational processes to enhance productivity.

Requirements

• Bachelor's Degree or equivalent.


• 2 - 3 years work experience.


• Exceptional interpersonal and active listening.


• Proactiveness and pays attention to detail.


• Very good knowledge and presentation skills using MS Excel, MS PowerPoint, and other relevant software (to analyze data and produce reports).


• Ask good questions and have strong analytical skills.


• Adaptable and can change strategy quickly based on new information.