• Application Deadline: Fri, 30 Sep 2022 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ketu


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Job Responsibilities

• Fulfill customer service requests via phone, email, mail, chat, in person or social media


• Establish and maintain effective and cooperative working relationships and excellent customer service with dealers and consumers


• Open and maintain customer accounts by recording account information


• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up


• Manage large amounts of incoming calls – no cold calls!


• Identify and assess customers’ needs to achieve satisfaction.


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/team sales targets and call handling quotas.


• Go the extra mile to engage customers.

Requirements

• Candidates should possess an HND or Bachelor's Degree with 1-3 years experience.


• Experience in Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi-tasking a plus.


• Experience with simple math


• Experience interpreting and/or discussing information with others through technology


• Experience teaching others about new terminology or concepts


• Strong telephone, email and computer skills including Microsoft Office (Word, Excel, and Outlook)


• Ability to learn quickly


• Able to work well as part of a team.


• High level of communication and relationship building in a professional, positive, and kind manner


• Communicate effectively in written and verbal


• Creative and resourceful thinking for best customer solutions.


• Provide guidance to multi levels throughout the internal organization and external customer base.

Salary

N105,000 / Month.