• Application Deadline:
• Position: Technical Account Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Abuja


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• A Technical Account manager is excellent, reliable, and technically resourceful with the ability to navigate complex issues seamlessly.


• Manage portfolios of APIs and partners within the system and will be their point person, providing guidance for issues directly affecting our APIs and partners. 


• You understand people, business, and technology.


• To be thoughtful, passionate, and dedicated to helping our Partners, making things happen, customer-centric during all stages of a relationship, and sensitively managing our APIs and partners' challenges. 

Job Responsibilities

• Be the Primary contact for all technical activities after the integration of new APIs and Partners and ensure customer satisfaction.


• Troubleshooting and providing support to ensure that their challenges are resolved quickly.


• Understand Crowdforce product (Gateforce) and its operations and architecture.


• Take part in regular technical API reviews and provide insight.


• Be the API’s voice to provide valuable feedback to the team, and evaluate their needs to suggest upgrades or additional features.


• Develop relationships across all levels and functions to create value for our API partners.


• Build and document processes and knowledge about API’s technical setups.


• Any other tasks assigned. 

Expertise & Experience

• Bachelor's Degree or equivalent in Business, Engineering or a related Technical field from an accredited university.


• Payment experience is mandatory.


• 2-3 years in a customer-facing role, preferably with enterprise-level technical support.


• Understands how APIs work, and has a strong background in Software development.


• Experience in data mining - collect, process, analyze and build models to address business problems.


• A high degree of curiosity and a willingness to learn, develop and solve complex problems


• Excellent verbal and written communication skills.


• Experience working in a start-up environment is desirable.

Benefits

• Competitive salary 


• Hybrid


• The opportunity to work with great minds.


• Being part of a small, super-dedicated group of very skilled and fun people.


• Paid Maternity Leave 


• Paid Paternity Leave


• Health Insurance 


• Professional Development stipend 


• People Life event package


• Monthly Internet stipend.