• Application Deadline: Fri, 23 Sep 2022 00:00:00 GMT
• Position: Quality Assurance Coordinator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• City Ikoyi


• Job Field Engineering / Technical 
  

Main Responsibilities

• Develop policies, processes and procedures in line with ISO and COHSASA requirements.


• Assist in the installation and maintenance of relevant standards, ISO27001:2013, COSO 2013, and Kaizen.


• Analyze incident and complaints data on a quarterly basis.


• Monitor and report Organizational compliance to the requirements of ISO 9001 standards.


• Process and present monthly spot-check reports and other QA activities.


• Generate monthly & quarterly Internal Customer service evaluation reports.


• Provide monitoring reports on all outsourced services monthly.


• Submit Net Promoters Score on quarterly basis.


• Monitor and track quarterly departmental QIP with reports.


• Perform company-wide Quality audits at agreed intervals


• Carry out unscheduled spot-checks on all outsourced activities and submit reports on the last working day of the month.


• Weekly Identification of risk areas for process audit and improvement.


• Periodic testing of process controls to ensure that internal risks are reduced tolerable levels.


• Conduct QAQC related training for staff in line with the Clinics’ training calendar.


• Assist in coordinating all process improvement trainings, submitting training reports within 48 hours.


• Perform other duties as may be assigned by the Quality Assurance Supervisor.

Job Requirements

• Candidates should possess a Bachelor's / HND qualification with 3 - 5 years work experience.

Job Competencies:

• Confident and Articulate.


• Excellent communication (written/verbal) and interpersonal skills; able to easily build rapport, negotiate with and persuade employees, patients and families.


• High level of detail- and result orientation.


• Strong planning, organization & time management skills.


• Excellent communication skills (written and oral).


• Advanced level of computer literacy – MS Office & other IT packages.