• Application Deadline:
• Position: Account Executive


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 3 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Summary

• This is an account management administrator and post-sales position designed to support the account manager to give a higher level of client relations with the ultimate goal of increasing revenue.

Key Duties & Responsibilities

• Administrative support for Account Managers.


• Management of client account details and ensuring they are up to date (KYC)


• Ensure that record databases are updated and maintained


• Initiate/Prepare Service Activity Requests and Proposals for AM


• Provide periodic sales report for the attention of head, Business Solutions.


• Follow up with SAR and update Account Managers.


• Follow up with client issue and ensure appropriate closure.


• Take charge of departmental requisitions, receive and issue materials


• Receive and distribute department mail


• Oversee all admin issues affecting departmental vehicle use and coordination of drivers in the department


• Contribute to the creation of a proactive and responsive Admin unit within the department

Relationship Management - internal (liaise, collaborate):

• Finance on the workflow of SAR - new deals, upgrades, demos, downgrades, modifications, change management forms, etc.


• Day to day operational business solutions interface between departments


• Legal to ensure the aspects of the contract, signing, service contracts, revisions are done.


• Ensure SLA are all updated and documented


• Daily meetings with Account Managers in the team to discuss closed and ongoing deals


• Initiate, develop and drive quality-related initiatives in line with TL9000 requirements and in the ethos of continuous improvement.

Requirements

Education and/or professional qualification:

• Undergraduate Degree qualification essential.


• Accreditation to professional bodies


• Certified Office Administrator, OND, HND & B.Sc


• Minimum of 3 years post qualification experience.

Essential Skills / Knowledge:

• Experience with both Microsoft operating system and the Apple operating system


• Strong verbal and written communication.


• Good presentation skills for business reports


• Ability to organize and conduct purposeful Departmental/ Unit meetings.

Desirable Skills / Knowledge:

• General knowledge of  ICT solutions


• Knowledge of Nigerian Telecoms Market


• Strong administrative skills


• Good understanding of Microsoft operating systems.


• Able to use properly MS Word, Excel and Power-point.