• Application Deadline: Mon, 26 Sep 2022 00:00:00 GMT
• Position: Entry-level Account Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 1 years


• Location Lagos


• Job Field Customer Care 
  

Purpose Statement

• We are looking for talented Entry Account Manager(s) to assist with educating customers on product values and understanding customers' needs.


• The Account Manager's responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received.


• You should also be able to liaise with the appropriate departments to resolve customer complaints.

Key Deliverables

• Drive conversion, sales, and utilization of the company’s products and services.


• Communicating with customers to understand their needs and explain product value.


• Building relationships with customers based on trust and respect.


• Collaborating with internal departments to facilitate customer needs fulfillment.


• Collecting and analyzing data to learn more about consumer behavior.


• Maintaining updated knowledge of company products and services.


• Resolving complaints and preventing additional issues by improving processes


• Identifying industry trends.


• Acting as a customer advocate with a focus on improving the customer experience.


• Calling existing and potential customers to persuade them to the company's products and services.


• Processing all customer requests accordingly.


• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.


• Using sales scripts proffered by the company to drive sales and respond to customer rejections.


• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.


• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Preferred Qualifications & Requirements

• Candidates should possess a Bachelor's Degree qualification with 0 - 1 year of work experience.


• Basic excel skills.


• Excellent communication skills, capable of building trusting relationships.


• A team player


• Ability to perform in fast-paced environments.


• Flexibility to work various shifts.