• Application Deadline: Fri, 30 Sep 2022 00:00:00 GMT
• Position: Operations Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Description

• The Operations Associate who shall have the responsibility to oversee the day-to-day business operations for the business.


• The ideal candidate will have had some hands-on experience working within a Commercial or Microfinance or Fintech within the Operations team


• This role will assist in the setup/implementation of banking operations and the policies required to support the launch of a new challenger/Neobank and also providing solutions that drive both customer and business value.


• Ensure all operations team functions are carried out in accordance with laid down procedures & policies in the manuals and SOPs.


• Ensure that all customer support requests are assigned and attended to within the SLA


• Provide prompt, error free and quality customer service.


• Respond to Customer enquiries promptly through all channels


• Processing of savings, Fixed deposit and other customer applications/requests


• Manage customer complaints through effective customer complaints resolutions process.


• Develop strategies to minimize customer complaints and suggest ways of managing the perception of the Company.


• Providing business and operational support to all departments


• Define, measure, monitor and report on operations KPI and metrics on a weekly and monthly basis


• Liaise with 3rd party IT vendors to for the support and maintenance of systems.


• Any other corporate administrative duties as may be required from time to time.

Qualifications

• Candidates should possess a B.Sc Degree


• Minimum of 1 year experience in Operations/Customer Support/IT Support role


• Have some operational experience in a FinTech or financial institution


• Possess high level of trust to drive best practices with minimal supervision


• Have good project management and leadership skills


• Possess good analytical skills, in-depth understanding of business models


• Keen interest and knowledge of Fintech/Start-ups ecosystem


• Good understanding of CBN/NIDC and other regulatory landscape


• Good knowledge of retail banking operations, retail products and commercialisation is an added advantage.

Skills Required:

• Understanding of operational control methodologies in Microfinance banks.


• Excellent skills in impact analysis and measurement.


• Proficient English Skills in writing and speaking.


• Excellent critical thinking and solution-oriented, self-starter results-oriented person.


• Strong planning, organisational and time management abilities


• High-level influencing and interpersonal skills


• Relationship building, negotiation, problem-solving and troubleshooting.

Salary

N80,000 Monthly.