• Application Deadline:
• Position: Billing Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 6 years


• Location Lagos


• Job Field ICT / Computer 
  

Responsibilities

• Billing Support Engineer - Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications).


• Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing


• Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.


• Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)


• Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.


• Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs.


• Analysis of Events / Renewals/ Service/System in error, provide work around solutions.


• Overall knowledge of the E2Eapplication, systems & solution for their application suite.


• Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.


• Accountable for meeting & improving SLA & KPIs for their application suite.


• Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.


• Support on work allocation (shifts, rotas).


• Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations..

Requirements

• Graduate / Post Graduate.


• 4 - 6 Years of experience in Telecom Billing and Strong in handling backend systems.


• Key Skills: Unix / Shell Scripting / SQL / My SQL/ORACLE.