• Application Deadline: Fri, 30 Sep 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification OND


• Experience 2 years


• Location Lagos


• City Gbagada


• Job Field Customer Care 
  

Responsibilities

• Managing a team of representatives offering customer support.


• Overseeing the customer service process.


• Resolving customer complaints brought to your attention.


• Creating policies and procedures.


• Planning the training and standardization of service delivery.


• Selecting and hiring new staff.


• Monitoring the work of individual representatives and of the team.


• Conducting quality assurance surveys with customers and providing feedback to the staff.


• Possessing excellent product knowledge to enhance customer support.


• Maintaining a pleasant working environment for your team.

Requirements

• Candidates should possess an OND / HND qualification with a minimum of 2 years work experience.