• Application Deadline: Fri, 30 Sep 2022 00:00:00 GMT
• Position: Service Delivery Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field ICT / Computer 
  

JOB SUMMARY: Our company, Enov8 Solutions is hiring for a Service Delivery Manager to join our team.

Key Responsibilities:

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  Acting as the integration point between customers, members of Enov8 teams and key vendors to ensure solutions delivered meet the customer’s business needs and challenges 

  
  

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  Participating with managers and engagement teams in defining, designing, costing and scheduling solutions, developing, reviewing and finalizing the implementation plan and achieving approval for medium opportunities 

  
  


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  Ensuring that Enov8 obligations under the terms of the customers’ contract are met 

  
  


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  Participating in resource planning and scheduling to ensure availability of resources for continued delivery of services in accordance with agreed timeframes and SLA’s 

  
  


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  Monitoring and reporting on the corrective action planning provided by the Delivery Teams to address non-conformance to SLA’s 

  
  


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  Managing the risk and impact of customer change requests, identifying service implications.

  
  


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  Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery 

  
  


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  Developing a deep understanding of projects to gain insights into the scope of service delivery.

  
  

Required Background and Skills 

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  Proven experience as a Service Delivery Manager or similar role 

  
  

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  Minimum experience of 5 years  

  
  


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  Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines  

  
  


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  Expert knowledge of ITIL disciplines  

  
  


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  Excellent leadership and people management skills  

  
  


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  Excellent written and verbal communication skills  

  
  

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  Excellent customer facing/customer service skills  

  
  


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  Excellent organisational skills