• Application Deadline: Wed, 28 Sep 2022 00:00:00 GMT
• Position: Supervisor - Order Management, Finance


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 7 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

Job Identification: 1541

Location: Ikoyi, Lagos

Division: Finance

Job Schedule: Full time

Job Category: MTN Level 2

Reports To: Manager Order Management

Job Responsibilities

• Resolve partner related issues by investigating details of registered queries/complaints


• Liaise with sales teams to prepare core products demand forecast and ensure target fulfilment plan is achieved


• Timely communicate order processing flows and proactively provide information on potential delivery or product availability problems


• Collaborate with Network team and Sourcing to achieve all business CAPEX objectives


• Escalate critical issues where partners do not agree with resolution/issues open beyond defined SLAs to senior management as per the escalation matrix


• Prepare order related monitoring and analytical reports


• Review and analyse order fulfilment related reports to identify issues 


• Support Manager, Order Management in development of corrective actions or improvement initiatives based on customer order report reviews


• Focus on improving and maintaining Supplier relationship


• Liaise with Master Data Management Team for inventory items and all orders Master Data related information/queries


• Manage individual team members’ performance, identifying the training needs of the team and ensure nominations


• Provide support to the nuclear team in the achievement of divisional/departmental objectives 


• Manage allocation of work to members of the team, back-up and leave/absenteeism planning 


• Allocate tasks/duties to others within a team and ensure cohesive team working


• Provide coaching and support to help achieve performance expectations


• Perform root cause analysis for SLAs non-compliance and take corrective action


• Identify potential sensitive issues and escalate it to the appropriate level


• Provide information to the Manager on work accomplishments, challenges, progress in work processes, individual and team needs


• Attend to all queries from the stakeholders/Suppliers/Banks/ Logistics Service Provider (LSP) and resolve queries


• Notify all stakeholders of imminent shipment and delivery by means of delivery notification and inspection advise

Educational Qualifications

• First Degree in Engineering or Supply Chain Management or Finance / Business or Sciences


• Fluent in English

Experience:

• 3 – 7 years’ experience which includes:


• Experience working in a medium to large organization


• Knowledge of order processing, fulfillment, Freight and supply planning 


• Understanding of Nigerian import/export regulations and international trade practices


• Knowledge of Documentary Credit


• Experience working with international Suppliers


• Experience using an ERP 


• Understanding of the Nigerian regulatory space