• Application Deadline:
• Position: Guest Relations Officer


• Job Type Full Time


• Qualification OND


• Experience


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦30,000 - ₦50,000/month
  

Operations Management:

• Maintaining a proper relationship with patients.


• Registration of patients in the EMR.


• Conducting patients around the facility.


• Maintaining order in the facility by promptly attending to guests.


• Receiving and responding to e-mails and phone calls.


• Reporting to the Manager on delicate issues.


• Calling of patients in event of glasses being ready, change and rescheduling of appointments.


• Typing of letter for patients medical reports.


• Working as cashier and store keeper.

Client Relations:

• Treats clients (guests, patients, Optometrists and other employees) with courtesy, respect and caring behaviors.


• Responds quickly and appropriately to client requests.


• Anticipates client needs and initiates action to meet those needs.


• Introduces self to client, present purpose of interaction and/or asks, “How may I help you?”


• Consistently adapts personal and business style to meet the needs of a wide array of age groups.

Self-Management:

• Present a positive image of VASOVISION EYE CLINIC through professional appearance and behavior.


• Identifies own areas of development and seeks opportunities for personal and professional growth.


• Carries out responsibilities in a timely fashion requesting assistance as needed.


• Knows, understands and abides by the policies and procedures of the VASOVISION EYE CLINIC.

Teamwork:

• Works cooperatively within own unit/department and with other units and departments.


• Willingly accepts additional responsibility, tries to make others’ jobs easier.


• Recognizes and supports the skills and qualities of others.


• Willingly exchanges appropriate and professional information with co-workers.

Communications:

• Listens to client needs and responds in a courteous and tactful manner.


• Provides timely feedback to the appropriate client in a clear and concise manner.


• Uses professional judgment in providing information based on the situation and is sensitive to individual and organizational concerns.


• Consistently ensures that information known about the client is kept private and confidential.

Ownership/Accountability:

• Treats clients’ property, and VASOVISION EYE CLINICS property with care and respect.


• Demonstrates conservation and responsible use of resources.


• Contributes to the safety and security of VASOVISION EYE CLINIC environment through personal actions.


• Continuous Performance Improvement:


• Effectively and efficiently fulfils responsibilities to achieve the greatest benefit at an acceptable cost.


• Continually strives to suggest and implement ways to improve personal, departmental and institutional performance.


• Conforms to departmental dress standards and adheres to the VASOVISION EYE CLINICS policies.


• Demonstrates commitment to developing and maintaining age-specific competencies in the delivery of client service.


• Provides excellent client service while adhering to departmental policies.


• Follows all Infection Control and Safety procedures regarding hand washing and isolation/precautions.


• Responds to requests from co-workers or other departments in a mutually agreed upon time frame.


• Seeks opportunities to assist co-workers without compromising individual responsibilities.


• Shares pertinent (“need to know”) information with co-workers; shares job knowledge.


• Liaise with consultants to clarify or modify prescriptions.


• Makes appropriate eye contact with clients, articulates back to the client their needs and ensures follow-through on requests.


• Exhibits communication skills necessary to interpret age-specific responses to assessment, treatment and interactions with others.


• Discuss client information privately with appropriate persons.


• Uses and maintains VASOVISION EYE CLINICS equipment, furnishings and facilities as intended.


• Immediately reports safety and security problems to the appropriate persons.


• Identifies and recommends ways to improve efficiency and/or outcomes in work standards.

Requirements

• Must have a OND/HND in any discipline.


• Must possess good communication and written skills.