• Application Deadline: Mon, 10 Oct 2022 00:00:00 GMT
• Position: Client Service Intern


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience


• Location Lagos


• City Victoria Island


• Job Field Customer Care  , Internships / Volunteering 
  

Responsibilities

• Develop and maintain existing client relationships to the level of delivering superior customer service at every point of interaction.


• Interact and manage correspondence with prospective clients with speed and accuracy.


• Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets.


• Processing of clients Media Purchase Order.


• Follow up on progress of campaign with other operations department (change of material and change in schedule plan).


• Preparation of Media Plan and Campaign costing for prospective Clients.


• Attend to Clients enquiries, requests, queries via face to face, emails, telephone conversations. (Sponsorship, interview, OB, compliance etc.)


• Good Filing, sorting and safe keeping of documents.


• Familiarization with station programs, format, and ratings at all times.


• Generating database for client (KYC) and updating of Clients list.


• Develop active synergy with marketing team to ensure that Clients relationships are managed seamlessly.


• Deliver superior Clients’ service with courtesy and good manners to both internal and external Clients.


• Document and communicate feedback from Clients to management and other members of the commercial value chain with the aim of achieving customer satisfaction.

Requirement

• Candidates should possess a Bachelor's Degree / HND / OND qualification.