• Application Deadline:
• Position: Call Centre Quality Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 4 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

The key role of a Call Centre Quality Analyst is to ensure that our agents provide quality service in line with the Organization's objectives by monitoring agent - customer interactions daily, and providing reports and general feedback as required.

Qualifications

Applicant must possess the following:         

• Bachelor’s degree in any subject.


• A minimum of 3-4 years of experience in similar field (Business Processing Outsourcing (BPO) or Telecom).


• Excellent Customer Service Skill.


• Superb listening and analytical ability.


• Excel, PowerPoint, and presentation skill is a MUST.


• Ability to work independently as well as in a team.


• Effective organizational and time management skill with the ability to meet deadline.


• Excellent Leadership, communication and problem solving skills.


• Be ready to work on shift.


• Quality Assurance Certification is an advantage

Additional Information

Only qualified candidates will be contacted.