• Application Deadline: Wed, 5 Oct 2022 00:00:00 GMT
• Position: Customer Service Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Rivers


• City Port Harcourt


• Job Field Customer Care 
  

Job Description

• Respond to customer queries in a timely and accurate way, via phone, email or chat


• Identify customer needs and help customers use specific features


• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)


• Update our internal databases with information about technical issues and useful discussions with customers


• Monitor customer complaints on social media and reach out to provide assistance


• Share feature requests and effective workarounds with team members


• Inform customers about new features and functionalities


• Follow up with customers to ensure their technical issues are resolved


• Gather customer feedback and share with our Product, Sales and Marketing teams


• Assist in training junior Customer Support Representatives.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with a minimum of 5 years work experience.