• Application Deadline: Thu, 28 Apr 2022 00:00:00 GMT
• Position: Driver Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Logistics 

Job Description

• We are looking for a Driver Operations Manager who will strategically oversee all aspects of our Driver Welfare and Driver Operations team. You will be a strategic thinker with strong organizational and problem-solving skills.


• You will have strong research experience, an analytical mind and outstanding presentation skills. You willbe highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.


• This is a full time, permanent and long-term position reporting to the GM Driver Operations with access to MAX’s executive team.

What You’ll Do

• Ensure operational adoption of all strategies that aid optimal Driver welfare management


• Ensure operational adoption of all strategies that aid Field Operations Management


• Improve External Customer Experience via targeted process improvement that ensures champions welfare are priority


• Ensure all Information Technology put in place by MAX are optimally used for real time location update for all champions with weekly/monthly reports done


• Build the Driver Setup Organization to effectively support the rollout of 20,000 Champions


• Ensure our driver onboarding verification processes is top notch and meet international standards


• Create Key Performance index across all teams


• Ensure Recruitment requirements attracts best Testers, Trainers, Data Entry, Welfare Analyst, Field Ops Analyst, Customer Service Agent, Verification Officers


• Create proactive and reactive solutions to champions complaints


• Ensure proper research is done to enable us negotiate and ensure we have the best service offerings from Insurance companies to provide Family HMO for drivers across the platform


• Ensure standard response protocols are put in place around emergency related issues and turnaround time across all MAX locations must be benchmarked at optimal industry standard


• Responsible for current updates and reviews of government rules and driving regulations and create policies that ensures champions are compliant


• Ensure laid down processes/specifications are adhered to in champion selection by the Academy


• Oversee operational cost of the department ensuring cost is within approved budget


• Co-ordination of champions to ensure timely pickup during activations.


• Ensure proper record management of personnel, expenditures.


• Create strategies that ensures we have in place a world class customer service team.

What You’ll Need

• 5+ years’ logistics or general transportation experience


• Degree in Logistics, Accounting or related field


• 5+ years in operations leadership, strategic planning, product development, and management consulting in a fast-paced global organization


• Deep understanding of technology, product management, and change management


• Deep understanding of marketing, sales, finance and operations


• High levels of energy and drive, willingness to work hard


• Experience in Mobility/Fintech/Gig-economy/eCommerce


• Excellent communication and interpersonal skills


• Strong planning, coordination and organizational skills


• Outstanding research and analytical abilities


• Strong Project and Program management skills.


• Global leader and thinker with the ability to make quick strategic decisions.


• Highly energetic, self-motivated & proactive.